Privacy Policy

1. Introduction

Quyoom Technologies ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Quyoom Exchange platform.

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our platform.

2. Information We Collect

Personal Information

We collect the following personal information:

• Full name, date of birth, and government-issued ID
• Email address and phone number
• Residential address and proof of address
• Bank account details and payment information
• Cryptocurrency wallet addresses
• Biometric data for identity verification

Transaction Information

• Trading history and transaction records
• Deposit and withdrawal information
• Communication records with other users
• Platform usage patterns and preferences

Technical Information

• IP address and device information
• Browser type and operating system
• Cookies and tracking technologies
• Log files and usage analytics

3. How We Use Your Information

We use your information for the following purposes:

• Account creation and identity verification (KYC/AML compliance)
• Processing and facilitating cryptocurrency transactions
• Fraud prevention and security monitoring
• Customer support and communication
• Platform improvement and analytics
• Legal and regulatory compliance
• Marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Legal Requirements: When required by law, regulation, or court order
• Service Providers: With trusted third-party service providers who assist in our operations
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you have given explicit consent for sharing
• Safety: To protect the rights, property, or safety of our users or the public

5. Data Security

We implement robust security measures to protect your information:

• End-to-end encryption for sensitive data transmission
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Secure data storage with industry-standard protocols
• Employee training on data protection practices
• Incident response procedures for security breaches

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Retained while your account is active
• Transaction records: Retained for 7 years for regulatory compliance
• KYC documents: Retained for 5 years after account closure
• Communication records: Retained for 3 years
• Technical logs: Retained for 1 year

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information
• Withdrawal: Withdraw consent for data processing

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized content and features
• Enhance security and fraud prevention
• Deliver targeted advertisements (with consent)

You can control cookie settings through your browser preferences, but disabling cookies may affect platform functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes and codes of conduct

10. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our platform
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: